SugarCRM
SugarCRM is the cure for overblown, oversold CRM.
With Sugar you get a simple user interface, industry-leading customer experience, and an intuitive customization platform.
Sales
Reporting Made Easy
Personalized dashboards give sellers a central place they can track and monitor their activities, to-do’s and metrics against defined KPIs.
Forecasting Done Right
Sugar’s pipeline management allows sales leadership to manage their sales team better with real-time sales analytics and insights on every deal.
Speed It Up With Hint
Hint relationship intelligence service augments your records by pulling in the latest contact, company and social network information and automatically writes it back into the system.
Stay One Step Ahead
Sugar’s Quote Management enables businesses to configure, manage and deliver robust quotes more efficiently than ever.
Sales CRM on the Go
Sugar’s mobile app helps maximize productivity and usage with access to a world-class CRM optimized for mobile and tablet devices.
Marketing
Let's Get Personal
With Sugar Marketing, your team can optimize their marketing spend by running targeted and personalized campaigns that deliver the right message ahead of competition.
From Cold To Hot Handoffs
Sugar will track and expose multichannel, multicampaign touches across each lead to give your teams clear visibility into what marketing efforts, interests and activities have caught their attention.
From MQL to OMG
Sugar’s Lead Management and process automation drives higher lead-conversion and creates more “sales-ready” leads.
Reporting You'll Actually Use
Sugar makes it easy to tie campaign history back to each opportunity, account, lead and contact so you can identify the performance of all of your marketing initiatives, even if they are being run in another system.
Find Your Target Audience
Quickly segment your target lists using Sugar’s smart reporting engine, and leverage information captured from multiple channels and tools to focus your marketing efforts on only the best prospects.
Service
Stop Reacting and Start Predicting
Sugar gives your service teams a complete view of your customers with a single marketing, sales and service solution that integrates with your other systems.
Get The Right People Talking
Dynamic workflows route cases to the appropriate agents based on issue priority, team capacity, and agent expertise to optimize efficiency and resolve issues faster.
From Full-Service to Self-Serve
Empower customers and business partners with self-service tools including a knowledge base to seek advice or find solutions to issues.
Make Your NPS A Differentiator
With reporting and dashboards, teams can easily monitor customer satisfaction scores, ensure proper response and resolution times, and verify that service-levels are being met across all support channels.
Supercharge Your SLAs
Sugar’s customer support CRM helps service teams ensure they can meet the response and resolution times defined by service level agreements.
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