As a low code development platform, Creatio outshines Appian for customer service

E6 Solutions was recently asked about Creatio competitive advantages. The CTO of ROCVIN, Paul Murray, asked whether Creatio is a better low code development platform than Appian. ROCVIN Global is a startup service for secure ground transportation. They commit to provide the highest level of customer service in a world of traffic and schedule changes. So, they need to distribute up-to-the-minute data about their users’ needs. They want a low code development platform to help them evolve their business.

The E6 Solutions Head of Development reviewed the capabilities of Creatio and Appian for building a customer-service platform. He found that Appian does not provide the transactional application needed for a good CRM solution. High-performing sales and service personnel must frequently update and share their customer records.

According to Gartner’s Peer Insights, Creatio achieves a nearly perfect score for its “overall capability” as a low-code application platform. Even more importantly, for its Customer Engagement Center, Creatio achieved a top (5-star) rating from 87% of its reviewers, versus 20% for Appian.

According to E6 Solutions President Dennis Synal, “Creatio continues to set the standard for swift and reliable integration of applications. Our customers are making their customers happier with our solutions based on Creatio.”